Terms of Trade
General information
Dogs and friends ApS
CVR no.: 44659697
Official address: Alsikevej 12, 8920 Randers NV.
Return address: Agerbovej 31, 8920 Randers NV
Email address: info@dogsandfriends.dk
Phone number: +4528553279
Payment
Dogsandfriends.dk accepts payment with Visa/Dankort, Mastercard, Maestro, JCB, UnionPay, Visa Electron, Klarna & Mobilepay
Reservation of amount
If you pay with an international payment card, the amount will be reserved immediately. The money will be reserved on your card or account until:
1) We deduct the amount when we ship the item, or
2) the money is released according to the agreement with your card issuer.
You can read more about the rules for your specific card from your card issuer.
Freight
Dao
GLS
Delivery is only available to Denmark. Free shipping available in Randers, within a radius of 5 kilometers from Randers C.
Delivery time will be 1-5 days from the time the package is shipped.
Shipping prices:
Dao parcel shop: 39 kr.
GLS parcel shop: 39 kr
Free shipping on all orders over 500 kr.
Right of withdrawal
As a consumer, you have a 14-day right of withdrawal when you shop with us.
The cancellation period expires 14 days after you have received your item.
The deadline means that you have 14 days from receipt to notify us that you wish to cancel your purchase. You can send an email to info@dogsandfriends.dk or use the standard cancellation form, which you will find at the bottom of the terms and conditions.
You cannot cancel the purchase by refusing to receive the item without notifying us at the same time.
Cancellation of part of the purchase
If you have purchased multiple items from us, you have the option to return one or more items, even if they were purchased in one order.
Please note that you will not receive a refund for shipping costs if you regret part of your purchase.
Return
Once you have notified us that you want to cancel your purchase, you have 14 days to send the item back to us.
You must pay for the package to be returned, and you are liable if any damage occurs during transport.
You must indicate your wish to return to info@dogsandfriends.dk or use our link: https://return.shipmondo.com/dogsandfriends
In your email, you must describe what you want to send back.
No right of withdrawal
These items cannot be cancelled or returned:
Delivery of sealed goods which, for health protection or hygiene reasons, are not suitable for return and where the seal has been broken after delivery.
The condition of the item when you return it
If the product has lost value and this is because you have used it in a way other than what was necessary to establish the nature, characteristics and functioning of the product, you can only get a part of the purchase price back. The amount you can get back depends on the commercial value of the product, and in some cases this may mean that you can only get the shipping costs back.
Please return the item in its original packaging. If this is missing, it may result in a loss of value.
Refund of the purchase amount
If you regret your purchase, you will get your money back. If the item has diminished in value, we will deduct the amount you are liable for.
We will refund all payments received from you, including delivery costs (this does not apply to additional delivery costs in cases where you have chosen a different form of delivery than the cheapest form of standard delivery that we offer), no later than 14 days from the day on which we receive your notification that you wish to cancel the agreement.
We will refund the money using the same payment method you used for the purchase, unless we have agreed otherwise.
We may withhold payment until we have received the goods.
The item is sent to:
Agerbovej 31, 8920 Randers NV.
We only accept packages that are sent directly to the address.
When returning the item, please include a detailed description of the problem.
Right of complaint
When you shop with us as a consumer, the rules of the Danish Sales Act apply to purchases of goods.
This means that you have the right to complain for 24 months.
If your complaint is justified, it means that you can either have the item repaired, exchanged, your money back or a discount on the price, depending on the specific situation.
You must make a complaint within a “reasonable time” after you have discovered the fault. If you make a complaint within two months after the fault is discovered, the complaint will always be timely.
If the complaint is justified, we will refund your (reasonable) shipping costs. The item must always be returned in proper packaging. Also remember to get a receipt for shipping so that we can refund your shipping costs.
Access to complaints
If you as a consumer want to complain about your purchase, please contact info@dogsandfriends.dk
If we are unable to find a solution, you can send a complaint to Nævnenes Hus, Toldboden 2, 8800 Viborg via the Complaints Portal for Nævnenes Hus .
In order to file a complaint, the product or service you want to complain about must have cost at least DKK 1,110 and a maximum of DKK 100,000. For complaints about clothing and shoes, however, the price must have been at least DKK 720. There is a fee to have the complaint processed.
If you reside in an EU country other than Denmark, you can complain to the EU Commission's online complaint portal here - http://ec.europa.eu/odr
Privacy Policy
We need the following information when you shop with us:
Name, address, phone number and email address.
We record and disclose the personal information that is necessary to deliver the goods to you. The information is passed on to Shipmondo.
The personal data is registered with Dogs and friends Aps and stored for five years, after which the information is deleted.
We also work with a number of other companies that store and process data. The companies only process information on our behalf and are not allowed to use it for their own purposes.
We only cooperate with data processors in the EU or in countries that can provide adequate protection for your information.
The data controller at www.dogsandfriends.dk is Shopify .
You have the right to be informed about what information we process about you.
If you believe that the information is inaccurate, you have the right to have it corrected. In some cases, we are obliged to delete your personal data if you request it. This may be, for example, if your data is no longer necessary in relation to the purpose for which we were to use it. You can also contact us if you believe that your personal data is being processed in violation of the law. You can write to us at: info@dogsandfriends.dk .
Standard cancellation form
(This form is only completed and returned if the right of withdrawal is exercised)
To:
www.dogsandfriends.dk
Agerbovej 31
8920 Randers NV
e-mail: info@dogsandfriends.dk
I hereby declare that I wish to exercise my right of withdrawal in connection with my purchase agreement for the following goods/services:
_____________________________________________________________________________
Ordered it: _______________________________
Received on: _______________________________
Consumer's name: ______________________________________________________________________
Consumer's address: ___________________________________________________________________
Consumer's signature: _________________________________________
Date: _________________ (only if the form content is communicated on paper)
The terms and conditions were last updated on 09.04.2025